Privacy Policy
How we collect, use and protect your personal data
Last updated: 01/02/2026
1. Who We Are
Empire Fire Safety is committed to protecting your privacy
Empire Fire Safety ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website and services.
Data Controller: Empire Fire Safety
Contact: info@empirefire.co.uk
2. Information We Collect
What personal data we collect and how
When you request a quote, we collect:
- Name (first and last)
- Email address
- Phone number
- Company name (if provided)
- Property address
- Property details (type, size, floors)
- Service requirements
- Preferred appointment dates/times
- Any additional messages or requirements
Website usage data:
- IP address
- Browser type and version
- Pages visited and time spent
- Referring website
3. How We Use Your Information
Purpose and lawful basis for processing your data
We use your personal information to:
- Provide quotes for fire safety services
- Schedule site surveys and appointments
- Communicate about your requirements
- Deliver our fire safety services
- Comply with legal obligations
- Improve our website and services
- Maintain service records
4. Legal Basis for Processing
Lawful grounds for handling your personal data
When you submit a quote request or contact us
To provide fire safety services and comply with regulations
To fulfill service agreements and deliver our services
5. Data Sharing
When and how we share your information
We do not sell your personal data. We may share your information only when necessary:
Subcontractors or partners when necessary for service delivery
When required by law or to protect safety
Accountants, lawyers, or auditors when necessary
6. Data Retention
How long we keep your personal information
We retain your personal data for as long as necessary to:
- Provide our services
- Comply with fire safety regulations
- Resolve any disputes
Record Keeping: Fire safety records are typically kept for 6 years as required by regulations
Quote Requests: Unfollowed quote requests are deleted after 2 years
7. Your Rights
Your data protection rights under UK GDPR
Under UK GDPR, you have the right to:
- Access: Request a copy of your data
- Rectification: Correct inaccurate information
- Erasure: Request deletion of your data
- Restriction: Limit processing activities
- Data Portability: Receive data in portable format
- Object: Opt-out of certain processing
- Withdraw Consent: At any time
To exercise these rights, contact us at info@empirefire.co.uk
8. Data Security
How we protect your personal information
We implement appropriate technical and organizational measures to protect your data:
- Encrypted data transmission (SSL/TLS)
- Secure data storage systems
- Access controls and authentication
- Regular security updates
- Employee training and monitoring
- Incident response procedures
9. Cookies
Our cookie usage and your preferences
Essential Cookies Only: Our website uses only essential cookies required for basic functionality. We do not use tracking or marketing cookies without your explicit consent.
Cookies help us provide a better browsing experience by remembering your preferences and ensuring website security.
10. Contact & Complaints
How to reach us with privacy concerns
Email: info@empirefire.co.uk
Phone: [Your contact number]
Address: [Your business address]
Complaints: You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
11. Policy Updates
How we keep this policy current
We may update this privacy policy occasionally to reflect changes in our practices or legal requirements.
Latest Version: The most current version will always be available on this page with the updated date shown at the top.
We encourage you to review this policy periodically to stay informed about how we protect your privacy.